No panic on the titanic! There is most probably a reason for this. Following options are possible:
Your order confirmation could be hiding in your spam folder. If so, simply tick “no spam” to avoid this happening again in the future.
Maybe you have a typo in your email address? If so, you can contact us via email, so we can take care of the adjustment.
Order confirmations won´t be sent if an order is incomplete, for example because of problems during payment. In that case please ask for help on shop@hairsweethair.de
We try to avoid the use of plastic, so we use cartons from recycled paper and cornstarch based loosefill packaging peanuts. These are biodegradable and compostable.
Simply visit our return center and enter your order number and email address to start. Follow the instructions and select the items you want to return and once your request is approved, you will get a confirmation email with shipping guidelines.
Feel free to create a return request should you be unhappy with a product or your skin reacted badly to an ingredient. We mostly send customers a gift certificate which are valid indefinitely.